SMS Messaging Policy

Our AI lead conversion and client reactivation service is operated by Leveled Apps, LLC, a North Carolina limited liability company, operating as Leveled Studio ("we," "us"). We send text messages on behalf of participating local businesses to their own leads and existing customers. This page describes how the messaging program works.

Consent and opt-in

Messages are sent only to individuals who contacted a participating business themselves, or who agreed to receive text messages from that business. There are three ways that happens, and we record which one applies to you.

First, you submitted your mobile number through the business's website form or quote request and asked to be contacted. Second, you called the business and nobody was able to answer; we reply by text to the number you called from, using the caller ID the call arrived with, so your inquiry is not lost. Third, for reactivation, you are an existing customer who agreed to receive texts from the business, for example through an intake form or booking software at the time of service.

Each participating business attests to this consent in writing, and consent status is verified and recorded for every contact before any message is sent. Individuals whose consent cannot be verified are not messaged.

What we send

Messages include replies to your inquiry, a text back when your call could not be answered, re-engagement offers, appointment booking assistance, and answers to questions about hours, location, offers, and available times, always on behalf of the participating business named in the message. Questions outside of booking, including any medical questions, are referred directly to the business.

Message frequency

Message frequency varies. A typical reactivation campaign includes one initial message and at most two follow-up messages if there is no reply, after which messaging stops. For lead conversion, whether you submitted a form or called, the conversation replies to the inquiry you made and may include a short exchange to help you book an appointment.

Fees

Message and data rates may apply according to your mobile carrier plan. We never charge message recipients.

Opting out

Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message to opt out at any time. You will receive one confirmation that you have been unsubscribed, and then no further messages from that program. Opt-outs take effect immediately and are permanent. We also honor plainly worded requests such as "remove me", "stop texting", or "wrong number". You may also opt out by contacting us at the email below.

Help

Reply HELP to any message and you will receive a reply naming the business whose program you are in and how to reach us. You can also contact us any time at contact@leveledstudio.com. The exact consent language used when your number was collected is published on our SMS consent disclosure page.

Privacy

Mobile numbers and text messaging opt-in data are never sold or shared with third parties for their own marketing purposes. See our Privacy Policy for details on how information is handled.

Carriers

Wireless carriers are not liable for delayed or undelivered messages.

Contact

Leveled Apps, LLC, a North Carolina limited liability company, operating as Leveled Studio. Email: contact@leveledstudio.com.